0800-802-149

Category: Business Process

18

Feb, 15

How Break-Fix Customers Harm Your Managed Services SLAs

David Pence, Founder, Acumen IT Like many other IT solutions providers, David Pence, founder of Acumen IT, felt the impact of the recession a few years ago. Looking back, Pence says that the upside of this difficult period was the deep business analyses it led to and the important changes that followed, which are driving […]

12

Feb, 15

joe-pelonero_sr_sales_manager_prof-and-training-services_na

Take Your IT Professional Services To New Heights

Joe Pelonero, Senior Sales Manager of North America, Ingram Micro Professional and Training Services Division As an IT solution provider, you’re probably well aware of the fact that trying to differentiate your business on the hardware or software brands you sell alone can be a difficult — and losing — proposition. In today’s competitive landscape, […]

30

Jan, 15

Highlights and Sound Advice from CompTIA’s 2015 IT Outlook

One of the most highly anticipated reports of the year,  CompTIA’s IT Industry Outlook 2015, was published earlier this week and included some noteworthy mentions about the cloud, the channel, and the overall IT forecast. For starters, the global IT industry is projected to grow 5% this year, according to the report, which would put the […]

21

Jan, 15

3 Things the Top Earning MSPs Are Doing

After barely turning a profit for years, and then finally realizing success one of the most common realizations business owners come to is that things turned around when they started working on their businesses and not just in their businesses. Business Solutions’ latest survey further corroborates this finding. And, what are the three signs a VAR or MSP business owner is working on […]

15

Jan, 15

jason-derstine-alura

Are You a Shrewd IT Vendor Manager?

Most VARs and MSPs recognize that expanding their services offerings is a smart and necessary solution for achieving growth. And, when you can achieve a 99% customer retention rate as Alura Business Solutions has done, it suggests your customers like you and are likely to go with your recommendations. But, with a bigger line card […]

08

Jan, 15

david-pence_acumen-it

Why Now Is The Time To Stop Vertical Market Sprawl

David Pence, CEO, Acumen IT The common rule of thumb in investing is that you should diversify your portfolio with the idea being that as some markets dip others surge and you’ll avoid unnecessary investment risks. Some IT solution providers are finding that this same rule does NOT apply to their businesses — especially when it […]

31

Dec, 14

Embrace Your Customers’ Multi-Cloud Environments in 2015

Some of the best research I found in 2014 came from CompTIA, including their 5th Annual Trends in Cloud Computing report, which was released in October and based on input from 400 end users involved in IT decision-making. If you’re a VAR, MSP, or cloud provider and not yet affiliated with CompTIA, I’d highly recommend checking out […]

23

Dec, 14

healthcare-symbol

“Don’t Sell HIPAA Compliance” and Other Healthcare IT Pitfalls to Avoid

I recently spoke with several industry experts about opportunities and threats for VARs and MSPs in the healthcare vertical. With more medical practices converting from paper to EHRs (electronic health records) — for compliance, convenience, or cost-cutting reasons — the need for business continuity planning is becoming critical. Small, office-based practices are especially ripe for the picking, […]

22

Dec, 14

2015 Resolution: Embrace “Coopetition”

One of my most memorable interviews over this past year was with David Neel, CIO and founder of CyberTek Engineering, an 11-employee MSP that’s been in business since 1996 and is following a year of 25% revenue growth in 2014 with a projected 54% revenue growth in 2015. One practice that distinguishes CyberTek from so […]

12

Dec, 14

Top 3 CloudTalk Blogs of 2014

As we approach the end of 2014, it’s the perfect time to make resolutions and predictions for 2015, but it’s also a good time to reflect on the “best and worst” events of this year. With regard the CloudTalk blog, out of more than 100 blogs written this year, here were the 3 most popular ones: #3 […]

COLOR SCHEME Unlimited color options are avaliable via Options Panel.